UJAM Music Technology GmbH
An der Reeperbahn 6
Thanks for choosing UJAM Instruments plug-ins. Please read about our refund policy below.
Any purchases on ujam.com are final. Apart from that, there are sometimes circumstances that make it necessary to refund a purchase, but the issue of a refund is always made at the discretion of the UJAM team. All decisions made by the UJAM team are final.
UJAM will refund your full purchase price on orders where:
- Your bank account / PayPal account was illegally charged (fraud)
- The failure to run the plug-in is solely caused by UJAM
- You purchased a plug-in twice by accident
UJAM does not refund products, which:
- Cannot be used by the customer due to hardware limitations
- Cannot be used by the customer due to software limitations
- Cannot be used by the customer due to insufficient knowledge / know-how
- Purchases made more than 30 days ago are unfortunately not refundable
UJAM does not refund products, if:
- You missed a special offer
- You found out about a discount after completing your order
We strongly encourage to check what hardware / software is required to use the plug-in. Any minimum hardware requirements to use the software can be found on the bottom of any product page. UJAM doesn’t refund plug-ins which require other software to use.
UJAM offers 30 days, full access for free (“free trial”) for any plug-ins available at ujam.com. We strongly advise downloading a free trial before purchasing any plug-in if you’re unsure how to use UJAM plug-ins or if you meet any minimum requirements.
Contact our support team at www.ujam.com/contact-us if you feel you qualify for a refund.